What’s important to your clients? Start with a clean waiting area. This can make or break your their opinion of
your business. If your customers aren’t
comfortable when they visit your business, they may take their business
elsewhere. Your business relationship begins at the front door.
Hiring a commercial cleaning service as part of your
business will not only improve your client base, but you need the assurance
that they will be there when you need them meaning 24/7 availability.
The first impression is a lasting impression. Make sure
your office is client ready at all times, whether you’ve just opened your
business or you’ve been established for years. Think of your office entry as
your business card.
Can you imagine walking into a restaurant and finding
dirty floors, dirty windows, counters littered with dirty dishes, dirty table
tops, and lingering odors in the air. Would you sit down and order dinner? Most
likely not! The same thing happens when
a client walks into a business and finds clutter, dirty floors, walls, and
windows. If a business doesn’t care how
their own business looks, they probably won’t care about yours either. You need
to send the right message.
Making your clients to feel at home is very important in
establishing a good company-client relationship. For example, visit a successful autodealership or other successful business, and you’ll likely find snack machines
or a snack bar, coffee, and comfortable furniture to sit on while you
wait. Let’s face it, people don’t like
to be kept waiting, but if they have to, make sure they are comfortable. If
they feel like family, they’ll be back.
Your waiting room is like your living room at home. Vacuumed carpet, polished tables, clean
upholstery, and sparkling windows are the first step. It’s not so much the décor as it is the
cleanliness.
Hiring a commercial cleaning company will enhance your
business. If your customers know that a
wait at your place of business is always a pleasant experience, they will be
back.
Something else that is very important, and is often
overlooked, are clean restrooms. A dirty rest room will turn off even the most
casual customer. Sinks and mirrors should always sparkle. Floors should be
clean and the lavatories should be sanitized. Spot checks every hour by staff
are a must. A good commercial cleaning company will come in 24/7 for emergency
cleanups. Always make sure the plumbing is working including properly draining
sinks. There is nothing worse than an overflowing or dirty commode. Keep in
mind, people talk. You could get a referral because of a clean, well cared for
business.
Those are the basics of how to impress your customers and
keep their business. Make sure your place of business offers a satisfying
experience. This reflects on your business as a whole. You’ll be glad you put
in the extra effort.
